Getting the Most out of HemMobileTM

 

We’re glad you’ve
chosen HemMobile™.

Here are answers to some common questions.

FAQs

01. How do I use this app?
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First, there’s a Log Infusion button (blue) to record when you infused. You can use the Log Bleed button (red) to record if and when you have a bleed. You can also use the Log Activity button (orange) to record your activity throughout the day. When you’re done, tap the Reports icon in the navigation bar to view what you’ve logged—infusions, bleeds, activity, or a combination of all three.

If you want to share any of these results with your healthcare provider, tap the Share Report button in Reports, then tap the Export button. You can also set the Reminder feature to remind you to order more factor.

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02. How do I log an infusion?
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Open HemMobile™ and tap the blue Log Infusion button. Then complete the fields for the date and type of treatment (On Demand, Preventative, or Bleed Treatment Follow-Up). You can also identify your Infusion Site from a map of the human body that can be rotated and enlarged. The Log Infusion section lets you enter your total IU and add single or multiple doses. There’s also a field for entering notes.

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03. How can I log a bleed?
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After you open HemMobile™, tap the red Log Bleed button. Then complete the fields for the date and bleed location. For bleed location, use your finger to maneuver the map of the human body and to select the view you need—Surface, Muscular, or Skeletal.

Once you’ve entered the location, select the Bleed Type: Spontaneous, Breakthrough, Injury, Dentist/Surgery, or Unknown. Then describe your Bleed Severity and Pain Scale by picking from the ranges in those 2 fields. You also have a Notes field as well as the option of tapping Add Photo to take a picture of your bleed. Using the Report button in the Reports section allows you to share bleed details with your healthcare provider.

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04. How do I manually log my activity?
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Open HemMobile™ and tap the Log Activity button. Then complete the fields for the date, times, activity type, and duration.

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05. How do I pair HemMobile™ with my wearable device?
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Learn to pair HemMobile™ with your wearable device by navigating to Quick Tour, by tapping the Resources button.

To pair HemMobile™ with your wearable device, start by navigating to the Optional Settings Page. From there, select Link With Health or Link With Striiv in the menu and follow the prompts. You may need to adjust the settings on your mobile device as well.

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06. How do I input my factor?
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If you’ve been prescribed a Pfizer Hemophilia product, you can input your factor details by going into Log Infusions. Then choose your Pfizer Hemophilia product and tap Add New Dose. You’ll see a blue button that says Scan Product Info. Use the next screen to scan the packaging. OCR technology lets you capture the factor, lot number, and IU amount. You may also enter your information manually.

For non–Pfizer Hemophilia products, you may enter your information manually and take a picture of it for reference.

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07. How can I view the log?
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Tap the Reports icon in the navigation bar to view your log. This information can include dates of infusions, bleeds, and activities, number of IUs per infusion, and time between infusions or bleeds.

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08. Can I share my logged bleeds, infusions, and activities?
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If you want to share any results you’ve tracked, tap the Reports icon in the navigation bar.

Then tap the Share Report button to generate a report . Finally, tap the Send icon to send your report to your healthcare provider or to others. The report can be exported as a pdf, spreadsheet, or both.

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09. How do I search for an HTC or Local Chapter?
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First, make sure your location services feature on your phone is enabled in your device’s preferences or settings. Good to go? OK, then tap the Pfizer Resources icon in the navigation bar. Select HTC/Local Chapter Locator.

From there, you can pick from Closest HTCs & Chapters or enter your City, State, Country, or ZIP code. Then tap the Submit button. Next, you can choose to see your results as a list or on a map. Select an HTC or Local Chapter to see its address and contact information.

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10. How do I set up a reminder?
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Tap the Reminders icon in the navigation bar. Then tap the + icon to add a reminder. You can label reminders as Doctor Appointment, Reorder Factor, or Other.

After you choose the type of reminder to set, enter the date and time information on the calendar. And remember to set your alert for a time before the event—from 2 days before to 5 minutes before.

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11.Can I use HemMobile™ to access my medical contacts?
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Tap the Pfizer Resources icon in the navigation bar. On the following screen, select Medical Contacts. Using the + icon, you may add your contacts manually or select them from your phone’s contacts list.

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12. How can I ask a question that isn’t covered here?
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If you have a question that wasn’t addressed here, just fill out the form below and hit Submit.

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We use personal information you provide to fulfill your request for information, products, or services as per your consent. We do not sell, rent, or share your personal information with outside third parties. In order to provide services, we may provide information to other companies who work on our behalf. When we do so, we use our best efforts to assure that they agree in writing to abide by Pfizer privacy policies.

     

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